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Are You Allergic to Buzzwords? Too Bad: Omnichannel is Here to Stay

Shannon Seery
July 31 ․ 7 min read

Symphony Talent - Omnichannel recruitment marketingMarketing communication is changing and changing fast, moving away from the mass marketing approach of yore. Not surprisingly, recruitment marketing has joined the shift toward personalized, one-on-one communication across the spectrum of available channels and devices used by job seekers. Omnichannel recruitment marketing is the now, and it’s important that you get on board. Candidates don’t just want a seamless omnichannel experience, they expect it. And employers need to embrace the approach in order to attract and retain quality talent.

The current state of talet acquisition

So, what makes omnichannel recruitment marketing more important than ever? CNN reported that, for the first time in 20-plus years, there’s a worker shortage. Yep, there are more job openings (67 million as of April 2018) than people looking to fill them. That puts the ratio of unemployed workers to available jobs below one, according to the June 5, 2018, report from the Labor Department.

Low as it may be, unemployed workers are not necessarily the ones filling the job gap. The reasons are considerably more complex than low unemployment numbers suggest, since filling those jobs with quality hires proves more challenging than you’d expect. So, what’s going on?

  • Open jobs and those seeking them may be in different locales.
  • Job-seekers may not possess employer-required skills.
  • And while that unemployment number seems ultra-low, it fails to reveal some key details.
  • Instead hiring unemployed workers to fill positions, employers often find themselves hiring from competitors.
  • Sidelined workers may be working part-time but are still looking for full-time work.
  • Unemployed, potential candidates may find themselves waiting for better offers since wage growth remains low.

Enter the omnichannel approach to recruitment marketing

Social platforms like LinkedIn aren’t really enough to attract the right talent anymore — at least not in and of themselves. So, there has to be a better way, right? Employers can — and should — take a targeted approach to hiring. There is, after all, a reason this “buzzword” — omnichannel — is on the rise.

Think of job seekers like you would consumers — and savvy ones at that. These connected candidates control where and when they engage with an employer’s brand, and they want — make that expect — a seamless, personalized experience, no matter the channel or device they use. Job seekers want to get a sense of company culture, too, so that integration provides a key opportunity to enlist consistent employer branding — the sort that tells a digital story about who and what you are. More to the point, it can suggest why a prospective candidate would feel they’re aligned.

While multichannel recruitment marketing relied on things like job boards, social media platforms and employer websites to disperse information, omnichannel recruitment marketingis — for all intents and purposes —its more strategic, sophisticated cousin. It optimizes multiple recruiting channels, but does so interconnectedly, with different channels integrated with one another. For this reason, employers have the ability to meet candidates where they’re at, using tactics such as social media outreach to interact with viable prospects.

Here’s an example of how it works

Picture a Facebook job promising a personal, hands-on approach to recruiting and employee development. When the prospective candidate clicks on it, they’re taken to the employer’s career site, where a chat encourages them to directly interact with a recruiter. That interaction was, in fact, personal since they connected with someone at the company. It also lead to action — chatting with a recruiter online.

What makes omnichannel recruitment marketing so useful is it equips employers with an understanding of who candidates are. Employers can personalize their strategic messaging and respond to prospective candidates’ habits. They can create “behavior targets” and interact in a way that elicits a response. In a perfect world, that “response” then leaves the candidate engaged and enthused about working for the company.

That’s a win-win for employers and job-seekers, saving time, money and frustration overall. And it certainly beats the broad-swath approach that dominated talent acquisition back in the day. And because omnichannel recruitment marketing is here to stay, it’s necessary to harness its power to provide a seamless, time-saving and personalized candidate experience that will get you the right candidates when you need it most.

Want to know the top 5 HR technology trends on the horizon for 2020? View our free webinar on demand featuring Madeline Laurano, Founder of Aptitude Research, Susan Russell, Senior Manager, Talent Acquisition at Nestlé Waters North America, and Symphony Talent's Shannon Seery - Download now.

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